Terms & Conditions:
a. Cancellation/Amendment is subject to airline/supplier rules mentioned under PENALTIES of the Rules and Restrictions.
b. A minimum of KWD10 non-refundable handling fee applies per ticket/voucher for Cancellation/Amendment in addition to airline/supplier penalties.
c. Cancellation and amendment request can be emailed to reservations@goskyonline.com or Call us on +965-98990010 by mentioning your reference number and full name. We will come back to you ASAP. Most of the airlines/suppliers allow changes/cancellations 24 hours before departure; we suggest contacting us at least 36 hours before departure to have enough time to handle your request.
d. Passengers should be at the check-in counter at least three hours before flight departure.
e. It is the passengers’ responsibility to comply with the required documents and visa.
f. Any Service charge once paid is Non-Refundable.
g. In case Goskyonline cannot complete the booking due to last-minute unavailability from the airline, the full amount paid by the customer except the Service Charge will be refunded to the customer. If there is still a seat available for the same flight and there is a fare change for this seat from the airline, the customer is responsible to pay the remaining amount to complete the booking with the new fare. Our call center team will coordinate with customers to give full support if customers encounter any issues with bookings.
h. The agent fees are excluded from the displayed fares. Terms and Conditions of agent commission applied.
Privacy Policy:
Goskyonline is committed to maintaining the privacy of our clients. We have policies and procedures in place to restrict access to your personal information to employees that need to know that information in order to provide products or services to you. We train our employees to protect the confidentiality of your records. In addition, we maintain physical, electronic, and procedural safeguards to guard your personal information.
Copyright:
All content of Goskyonline website is subject to copyright. The website is for the use of clients and non-commercial use. Nobody has a right to modify, copy, issue, transmit, display, perform, replicate, publish, license, transfer, or sell any information, software, products, or services obtained from Goskyonline.
Credit card Use (Visa/Master):
Goskyonline accepts all major credit/debit cards. Customers can book on the website for passengers other than themselves. The company will promise to maintain confidentiality when securing an online payment. This covers the security of your credit/debit card details and other personal information. All of the customer’s personal information is encrypted as all information of the customer is passed via SSL (Secure Socket Layer).
Fraud Management:
As a customer, you agree to use our website or services to make legitimate reservations or purchases and shall not make false or fraudulent reservations. If your booking or account shows signs of fraud, abuse, or suspicious activity, the website shall cancel any travel or service reservations associated with your name, email address, or account. In addition, the website may verify your all transactions through credit/debit card. If you have tried any fraudulent activity, the website reserves the right to take any necessary legal action and you may be liable for monetary losses to the website, including litigation costs and damages.
Goskyonline reserves the right to undertake all necessary steps to ensure that the security, safety, and integrity of its systems, as well as its client’s interests, are and remain, well-protected.
Third party links:
Goskyonline may contain links and pointers to internet sites maintained by third parties. Third-party links and pointers are included solely for your convenience and do not constitute any endorsement by us, we are not responsible for the information collection practices of third-party web sites that are linked with Goskyonline Website. We suggest users review Privacy Policies carefully before providing personal information on any of these web sites.
In case you have a complaint:
As a customer, It will be your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately.
It is also your responsibility to fulfill the passport, visa, and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
Kindly reach our customer care via email at reservations@goskyonline.com for any other queries, complaints, inquiries, and clarification.
Choice of law and jurisdiction:
The use of Goskyonline and the terms mentioned above are subject to the laws of the State of Kuwait and you agree to submit to the exclusive jurisdiction of the courts of the State of Kuwait. Also, the website reserves the right to bring proceedings to the courts of the country of your location.
The website policies and Terms & Conditions may be changed occasionally to meet the requirements and standards. Therefore, customers are requested to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Kindly reach our customer care via email at reservations@goskyonline.com for any other queries, enquiries, and clarification on data/information collection, protection, and usage, or if you wish to unsubscribe from certain notifications, our team would respond within 24 Business Hours.